If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. If you still cannot login, you can request to reset your password or contact us.

If you are aboslutely sure that you want to delete your account, you can do so here. Please note that your account will be permanently deleted and irrecoverable!

To change your username/password/settings, simply go to Settings (in your top menu).

To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the tabs at the top of the page.

You can update your email address on the My Account page.

To report an error or problem with the site, you can contact us here.

Here's a comprehensive list of all of our official Moderators! You can recognize them around the site by the gold "M" star at the bottom left corner of their cadet's window on their profile.

Click here to find out all about the perks that come with being a Premium Member! Some of the benefits include 2,000 hairballs automatically every month, and premium monthly items!

For each premium member, we donate a tree to the Nature Conservancy every other month. That really adds up!

Currently, the only way to buy one for your friend is to either (1) buy it through their account, or (2) have your friend send you a wish letter. We are working on a simple way for you to buy a gift membership for your friends!

Of course not! If you stop being a Premium Member, you still keep all of the premium items you've already received. You just won't receive any of the new monthly items.

To create a cadet, go to Profile(Edit) in your top menu. You should see an option to change your cadet's name, and 2 windows that let you choose both a cadet and a background. If you buy new backgrounds for your cadet from the Items Shop section, these new backgrounds will show up back in Profile(Edit). You can also find these options in your myDorm section.

To change your cadet's name, simply go to Profile(Edit).

Hairballs are the virtual currency used in the Fuzz Academy. You can use hairballs to buy anything from the Items Shop (located in your top menu), such as clothing for your cadet, new backgrounds, new fur colors for your cadet, and pet jellies. You can also use hairballs to feed your cadet, which is done from your Profile page. (Don't forget to feed your friends' cadets every now and then, too. It's a friendly gesture. And sometimes your friends might forget to take care of their cadet.)

There are several ways you can earn hairballs:

* You earn +1 hairballs when you heart your cadet (from your Profile page).
* You earn +2 hairballs when you heart your friend's cadet (from his/her Profile page).
* You earn +3 hairballs when a friend hearts your cadet.
* You earn +lots hairballs when you play one of the games in the Games section (in your top menu).
* You can also earn hairballs and rare items/bonuses whenever contests are run! You'll see contest announcements around the site when they happen.

To buy items for your cadet, simply go to the Items Shop (in your top menu). There, you'll find a wide assortment of clothing, backgrounds, fur colors, and pet jellies you can buy for your cadet.

To put items onto your cadet, go to the Dorm section (in your top menu). This is your cadet's "closet", where all of the items you've earned are stored. Choose which items you want to put on your cadet, then click "Save"!

Fear not, you didn't just waste a bunch of hairballs. Try refreshing your browser to get the most updated versions of your profile's cadet character. In Internet Explorer, you can go to Tools->Delete Browsing History.

Your cadet earns brain cells every time it plays one of the games in the Games section. The more you play, the smarter your cadet will get!

To become a Fuzz Academy Moderator, you must first submit a 50-page essay detailing all of the reasons why you think you would make a good Moderator. After we review it, we will make you face off against another applicant in a virtual arena to see who wins. (Seriously, our Moderators are chosen on a private, invitation-only basis. There is no application process for Moderators.) To see a list of our current Moderators, go here!

The Fuzz Academy supports the Nature Conservancy's Plant-a-Billion-Trees project, and also the World Wildlife Fund. About 10% of all of our earnings go toward these 2 charities! We also donate 1 tree to the Nature Conservancy every other month for every Premium Member we have. Occasionally, we will also have special months where we focus on donating to specific projects.

The Fuzz Academy site was created by Marie Lu (whose cadet is Boboli), and officially opened on April 11, 2008. The Games section's minigames are created by Lily Yang. We now have a couple of additional artists and a programmer to help with maintaining the site, as well as a marketer. The concept for the Fuzz Academy was born on March 17, 2006, with a series of polar bear wallpaper art. (An 'About Us' page is coming soon with more information about the Fuzz Academy!)

If someone is bothering or harassing you, blocking them is usually the best solution. Visit the Account Settings page to learn how to block people. If someone continues to harass you despite your efforts, you can report them here.

You can report spam, pornography, or any other inappropriate content here.

Absolutely. We do not share any personally identifying information about you to any third party.

You can make your profile private by visiting the Profile Privacy page.

You can block people by adding their username to your blocked users list. Visit the Account Settings page to learn more about how to block people.

Simply go to the Comments section in Profile[Edit]. There, you can select specific comments on your profile that you want to delete, or select all of your profile's comments and delete them.